Returns & Exchanges

At zFrontier, we strive to ensure your mechanical keyboards and premium peripherals exceed expectations; however, if you are not satisfied, we offer a 15-day return window for items in their original packaging.

Return Process

• 1.
  Initiate Request

  Contact our support team via the 'My Orders' portal or email us with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Carefully pack the item in its original zFrontier box, ensuring all keycaps, cables, and accessories are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked courier service to send the package to our designated regional fulfillment center.

• 4.
  Inspection & Refund

  Once our technicians verify the condition of the hardware, your refund will be processed back to your original payment method within 5-7 business days.